FAQ Help Center
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Frequently Asked Questions
Which countries does ALLREDO ship to?
We ship throughout Europe. If your country is missing at checkout, contact us:
info@allredo.eu
or
+49 2262 717 2841.
How long does shipping take?
In stock items are usually dispatched on the same business day.
Delivery typically takes 1 to 3 business days depending on carrier and destination.
During peak periods it may take a little longer.
How can I track my order?
You receive a tracking number by email as soon as your parcel is on its way.
If you did not receive an email, contact us by phone or email.
Email: info@allredo.eu
Phone: +49 2262 717 2841
Email: info@allredo.eu
Phone: +49 2262 717 2841
Which payment methods are available?
We accept PayPal, credit card, bank transfer and direct debit.
Invoice payment may be available once your customer account is approved.
Can I buy on invoice with my first order?
For the first order we usually use prepayment.
After that, your account can be approved for invoice payment once the account check is completed.
How do I receive my invoice?
Your invoice is sent automatically by email after purchase.
If nothing arrives, email us at
info@allredo.eu
or call us and we will send it again.
How can I return an item?
We are a B2B business, returns are not legally required.
If we made a mistake, call us immediately and briefly describe the issue.
If possible, send proof photos via WhatsApp to the same number.
Phone: +49 2262 717 2841
WhatsApp: Open chat
Phone: +49 2262 717 2841
WhatsApp: Open chat
When will I get my refund?
Refunds are typically processed within 5 to 7 business days once a return has been handled internally.
If you have questions, call us.
What does open time mean for hoof adhesive?
Open time is the time window in which you can safely apply the block.
Example 20GS: after a short time in the air, a skin forms on the adhesive and the block will not bond optimally.
It is important to apply the block before the skin starts forming.
Curing time follows and indicates when the block is load bearing.
How should I store hoof adhesive?
Store in a cool, dry place and protect from light. Avoid frost.
Please follow the shelf life and the information on the label.
What is the carcass cover used for?
Besides hoof trimming equipment, we also offer an extra large cover for large animals.
It supports short term hygienic storage and can be moved by hand.
Which hoof care products does ALLREDO offer?
Hoof adhesives, cast bandages, care products, tools and protective equipment.
Everything for professional, functional hoof care.
There is Mortellaro in my herd, what can I do?
If you have questions about your herd, contact us directly.
For on site assessment, hoof trimmers or veterinarians are the right contacts.
Also check our blog where we collect knowledge and practical information.
Contact: info@allredo.eu or +49 2262 717 2841
Contact: info@allredo.eu or +49 2262 717 2841
Which hoof adhesive is right for your job?
Choosing the right hoof adhesive mainly depends on temperature, working speed and the open time you need.
Not every adhesive fits every situation.
- Cold temperatures: short open time, fast workflow
- Warm temperatures: longer open time for controlled work
- Fast workflow: very short open time and quick curing
- Calm workflow: longer open time, more control, less time pressure
If you are unsure, contact us and we will help you choose the right option for your process.
Mortellaro typical development stages
Mortellaro can develop step by step. As a simple orientation, many use size comparisons:
- Stage 1: about the size of a pea
- Stage 2: about the size of a 2 euro coin
- Stage 3: strongly pronounced, more like a potato
If you have questions about your herd, talk to qualified professionals on site and contact us for product selection and guidance.
Which hoof trimming disc is right for you?
Hoof trimming discs differ in aggressiveness, cut pattern and control.
The disc should match your working style, your stand and your experience.
- Gentle: controlled and calm work
- Medium: balanced for routine work
- Aggressive: only with a secure stand and sufficient experience
More details in the blog:
When to choose which hoof disc
